We are always on your side if we can't do what we have promised. Your money is safe with our refund policy. To know about that, please read the entire Refund Policy we mentioned here.
Refund Request- The request to get the money back you paid in MasterGraphicart.
Full Refund- The entire amount you paid when placing the order.
Partial Refund- A certain amount of money you paid.
To request a refund, you can contact us at firstname.lastname@example.org. You can have the refund in 3 business days after you reach us. You could explain to us the reason for your refund request.
There are a few reasons you can apply for a refund in the graphic designing category.
- You can have a refund If we fail to deliver on-time your files.
(In this case, we do not ask any questions. Your full refund will be issued automatically.)
There is only one reason to be delayed your order. It's not an acceptable reason for a refund.
You are agreed that the requirements you provide will be accurate and complete. If those requirements are not complete, we will ask you to give us complete requirements to start the order. Then the order will remain inactive until you submit the information we request to begin the order.
- If you are unhappy with the designs, you can request a full refund.
If we suspect that someone is trying to mislead the refunding process, we will investigate the entire conversation we had. The final decision will depend on the decision about buyers' behaviour. It will be a 100% fair investigation and provide the reasons or evidence for our decision.
- If the files don't work, you get them from us.
You must have specific software on your computer to open particular files such as Illustrator files, EPS files, Premiere Pro files, etc.)
There are a few reasons you can apply for a refund in the Shopify Web Designs category.
- You can apply for a refund if we fail to deliver your web design on time.
We deliver Shopify Web designs within 7 days of receiving the order requirements. And revisions can be taken up to 3 days. However, it depends on the revision request.
- You can apply for a refund if you are not happy with the web design we create.
In this case, we will delete the website we created before issuing you the refund. And all the banners and other content will keep under the MasterGraphicart copyright policy.
You can request to cancel the order within 3 hours of the payment without mentioning a reason for the cancellation. You may be asked the reason for the cancellation request after 3 hours.
We'll consider the order status in this case to issue a full refund. If we find that someone tries to cheat us, a refund request will not approve. If we have decided not to refund, you will be informed about the reasons for that decision.
Once you get refunded, you cannot use any file you received regarding the relevant order. However, you have all rights for all designs you get through a completed order.
All refund requests must be submitted within 30 days from the order placement.
You cannot have refunds for the service you buy from the "Instant Download" category. But you still can request refunds for the technical errors with files you got in the "Instant Download" category (If applicable). After investigating that problem, we will issue a full refund, and you will present the error.
We do not accept requests to Exchange service for another service.
We would notify you if the refund request was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take time for your bank or credit card company to process and indicate the refund.
Last updated: 18th July 2022